Keep the workflow that already works
Your number, your staff, and your normal phone routine stay in place. Conditional forwarding sends only busy or unanswered calls to WrenchRelay.
Missed-call answering service for independent auto repair shops
The phone doesn't care that you're already busy.
When your team can't answer, WrenchRelay collects the caller's vehicle, reason for calling, preferred service timing, and confirmed callback number—then gives your staff an organized request to follow up.
When you can't answer, WrenchRelay is there.
- Keep your existing number
- Your staff answers normally
- Only busy or unanswered calls forward
28-second storySound on
A familiar moment in every busy repair shop.
The caller only sees one thing
You were helping a customer. They only know nobody answered.
Your service advisor may be on another line. Your technician may have both hands under a dashboard. The caller doesn't see any of that—and the next shop is one tap away.
The value, without the takeover
You're not buying an AI receptionist. You're recovering opportunities.
WrenchRelay supports the people already running your front desk. It steps in only when they can't answer, gathers the facts, and hands control right back.
Get the details your team needs
WrenchRelay confirms who called, their vehicle, why they called, when they prefer service, and the best number to reach them.
Follow up on your terms
Your team receives an email summary and a complete dashboard record. Your people decide availability, pricing, scheduling, and what happens next.
From unanswered ring to useful handoff
What felt like a lost call becomes something your team can act on.
- 1The shop can't answer.
The call forwards automatically.
- 2WrenchRelay gathers the facts.
It identifies itself as automated and conducts a focused intake.
- 3Your team gets the opportunity.
An organized summary arrives ready for follow-up.
WrenchRelay shop summary
Follow upNew service request
MR
Marcus ReedToday · 3:18 PM
- Vehicle
- 2018 Ford F-150
- Concern
- Check-engine light and rough idle
- Drivable
- Yes
- Preferred timing
- Tuesday morning
- Callback
- Confirmed
Actionable summaryMarcus reports a check-engine light and rough idle on his 2018 Ford F-150. The truck is drivable, and he prefers Tuesday morning.
WrenchRelay Counter · Android
Put the handoff where your service advisor can see it.
WrenchRelay Counter turns a compatible Android tablet into a dedicated front-counter call board. Recent calls, caller and vehicle details, recordings when available, and follow-up controls stay visible where the work happens.
- Built for the front counter. A focused Calls, History, and Settings experience keeps the shop's missed-call workflow close at hand.
- Act on the call. Review the request, listen to available recordings, open details, mark follow-up, and archive completed items.
- Android companion app. Counter complements the standard web dashboard without changing your shop's phone workflow.
Recommended hardware
Samsung Galaxy Tab A11+
A practical 11-inch Android tablet for a dedicated WrenchRelay Counter station at the service desk.
NEW
Marcus Reed(804) 555-01482018 Ford F-150
REQUESTCheck-engine light and rough idlePreferred timing: Tuesday morning
ArchiveListenDetailsMark contacted
CONTACTED
Aminda Ohman(804) 555-01222019 Ford Edge
REQUESTCalling for an update on a vehicle already at the shopPreferred timing: not provided
ArchiveListenDetails
NEW
Jordan Lee(757) 555-01872020 Honda Accord
REQUESTFront brake replacement estimate requestPreferred timing: Friday
ArchiveNo recordingDetailsMark contacted
Preview based on the current WrenchRelay Counter Calls screen.
Your staff stays in charge
Support without pretending to run your shop.
WrenchRelay is intentionally limited. It captures the request accurately and leaves shop decisions with the people who know the customer, the schedule, and the work.
WrenchRelay does
- Collect vehicle and concern details
- Confirm callback information
- Capture preferred service timing
- Relay status and estimate requests
WrenchRelay doesn't
- ×Diagnose the vehicle
- ×Quote repair prices
- ×Promise an appointment
- ×Claim access to shop records
Don't take our word for it
Hear the call. See the handoff.
Run the two-minute scripted demonstration to hear WrenchRelay conduct a realistic intake, then watch the completed record appear in a shop-style dashboard.
Run the two-minute demo
No phone call. No visitor information collected.
Founding Shop Plan
A practical safety net for the calls your shop can't take.
Month to month, with no setup fee. Keep your existing phone workflow and add WrenchRelay only where the gaps happen.
- 200 WrenchRelay-handled calls included
- Immediate email notifications
- Complete dashboard intake record and transcript
- Founding pricing locked for 12 months of continuous paid service
What counts as a handled call? A forwarded call in which WrenchRelay connects with the caller and begins handling the conversation. It does not need to produce a booked appointment, qualified lead, sale, or fully completed intake to count.
$99/month
200 handled calls included
Additional handled calls: $0.50 each